Question 1

Who is In2wash Car Care?

Accepted Answer

In2wash Car Care is the best professional hand wash & detailing provider in Melbournes North. 
We have a commitment to deliver the best car cleaning and detailing service possible.

Question 2

Where are In2wash Car Care locations?

Accepted Answer

Visit us at DFO Essendon (100 Bulla Rd, Essendon Fields, VIC 3046) or Broadmeadows (CP01 undercover car park, Broadmeadows Shopping Centre, Broadmeadows, VIC 3047).

Question 3

Why is In2wash Car Care unique?

Accepted Answer

Our team at In2wash Car Care has over 35 years of combined experience, offering top-notch service and meticulous attention to detail to ensure your vehicle receives the best care.

Question 4

What can I do to get the best service on my car?

Accepted Answer

It's recommended to clear out any unnecessary items from the trunk, seats, side compartments, and console area, and to remove all valuable belongings from the car. Please note that any trash left on the floor will be discarded. Additionally, take a moment to point out any damaged sections of the vehicle and specify any areas that require special attention to guarantee your satisfaction.

Question 5

How can I get in contact with you?

Accepted Answer

If you’d like to get in touch with us, please call us on 93 9937 7590 or email us at info@in2wash.com.au

However, should you have a concern or query about your service you can also visit the "contact us" and complete a quick form and our team will respond asap. You can find that link here

Question 6

When is the most ideal time to have my car washed?

Accepted Answer

Anytime is ok, just allow 60-90 minutes for services and details. Simple washes can be achieved quicker.

The best thing to do is tie it in with some good old "retail therapy"

Question 7

What should I do if I not satisfied with the service?

Accepted Answer

Please see the following 3 options;

1. Ensure you check your car before you leave. If any area of the vehicle is missed, please highlight this to our team, and it will be addressed immediately.

2. Please complete our contact us form for an in depth review here.

3. Finally, please contact us at info@in2wash.com.au

Question 8

How long does the service take?

Accepted Answer

An Interior Exterior Wash & Polish usually takes 60 – 90 minutes. 
An Interior Exterior usually takes 45 – 60 minutes. 
A Exterior Wash usually takes around 35 – 40 minutes. 
Mini & Full Details can take 90+ minutes. However, these times will vary depending on your vehicle’s circumstances.

Question 9

What services do you offer?

Accepted Answer

We provide diverse washing and detailing services to suit your needs. Find out more about our car washing and car detailing services.

Question 10

How do waxing and polishing differ?

Accepted Answer

Polishing removes imperfections like swirls and scratches, enhancing the paint's smoothness and clarity. Waxing adds a protective layer and gives a glossy finish. Typically, polishing is done first to correct flaws, followed by waxing to protect and enhance the paint. Learn more about our services at In2wash Car Care.

Question 11

What kind of products do you use?

Accepted Answer

We solely utilise premium, environmentally-friendly cleaning solutions that guarantee your vehicle's cleanliness while also safeguarding the environment.

Question 12

Why choose us over automated car wash machines?

Accepted Answer

Automated car washes, with their brushes and gear, can sometimes leave minor scratches or damage on your vehicle's surface, especially if these components are old or dirty. In contrast, In2wash exclusively employs manual washing methods, ensuring that your car remains unharmed.

Question 13

What is a Clay Bar Treatment?

Accepted Answer

A clay bar treatment involves using detailing clay to eliminate impurities like tree sap, dust, and bird droppings from the surface of your vehicle's paint. This treatment is included in the range of exterior detailing services we provide.

Question 14

Why do you charge extra for dirty cars and larger vehicles?

Accepted Answer

Charging extra for dirty and larger vehicles at a carwash is mainly due to the increased labor, time, and resources required to clean them. 
Dirty and larger vehicles consume more cleaning supplies, put additional wear on equipment, and require more energy and specialised techniques. This not only impacts operational efficiency but also increases maintenance and operational costs. To maintain a high standard of service and cover these additional expenses, In2wash justify additional charges for these types of vehicles.

Question 15

Can I book my service?

Accepted Answer

Our stores are sufficiently staffed to perform all services without a booking however can in peak times cause further delays. 
Online can secure your spot, and you can structure your day around your booking knowing there will be no delays or changes. 
Bookings are available on our website here 
Payment is accepted by credit card, PayPal and Afterpay.

Question 16

Can I change my booking?

Accepted Answer

Yes, simply go to the our website to change your booking.

Question 17

How will I know my car is ready?

Accepted Answer

We’ll notify you by SMS when your vehicle is ready. Please let the attendant know when you expect your vehicle to be ready; we will do our best to accommodate you.

Question 18

Can you send an invoice for online booking?

Accepted Answer

We will always send you an email with your receipt once processed your payment.

Question 19

Can i cancel my online booking?

Accepted Answer

Yes, you can cancel your online booking. However, it is recommended to do so within a reasonable timeframe to avoid any cancellation fees.

Question 20

Can I buy gift cards at In2wash Car Care?

Accepted Answer

Yes, you can buy gift cards at our DFO Essendon location. They make perfect gifts for any car owner!

Question 21

Do you have loyalty programs?

Accepted Answer

Yes we do. Please enquire within our Dfo Essendon site.

Question 22

Can I buy booklet packages?

Accepted Answer

Yes, booklet packages are available! Visit our DFO Essendon site for more details.

Question 23

Do you sell memberships?

Accepted Answer